Navigating the Wild West of AI in Finance: Policies, Pitfalls, and Opportunities
In this episode, we dive into the rapidly evolving world of AI in the financial sector.
Frank La Vigne and Candace Gillhoolley are joined by Daniel Yoo, founder and CEO of Finmate AI, a company at the forefront of custom agentic AI solutions for financial advisors.
Together, they explore how artificial intelligence is transforming internal operations for advisors, the surprising openness of the finance industry to new data practices, and the commodification of once elite services thanks to advanced automation. The conversation also unpacks industry challenges, from regulatory hurdles to the shifting pipeline of talent in both engineering and finance.
Whether you’re interested in the technical underpinnings of agentic AI, policy changes in fintech, or the broader societal implications of AI-driven automation, this episode is packed with insights for data and finance professionals alike.
Links
- Daniel on LinkedIn – https://www.linkedin.com/in/smyoo/
- FinMate’s Website https://finmate.ai/
- Watch this episode on YouTube – https://youtu.be/NV5zOiOXhI0
Time Stamps
00:00 Industry’s response to data policies
03:28 The closure of White’s Ferry
09:14 Improving AI for form filling
11:19 Releasing new Notetaker features
14:49 Different approaches to technology integration
18:33 Comparing tool to movie exo suit
23:04 Human capital in financial industry
24:34 AI assisting financial advisors
28:58 AI automating podcast tasks
30:20 Challenges in AI development costs
35:15 Son opting out of computer class
39:47 Early computing and gaming memories
41:03 Convincing parents about computer science
44:10 Finding Finmate AI online
Transcript
Actually surprised at the industry, how it responded. So
Speaker:again, like you're mentioning back in 23 when we were the first
Speaker:people to kind of try to broach in this space, my background in the
Speaker:industry told me that hey, this is a very narrative industry. You know, they don't
Speaker:like to take risks, they don't want to expose data. And so initially we had
Speaker:our data policy of we don't pull financial data, we only push data into
Speaker:CRMs. And then all of our competitors who have tech backgrounds came in and because
Speaker:of their tech background, it's all, all data is good. So they started flooding everything.
Speaker:And I thought that hey, the market wouldn't like that. I was very, very
Speaker:wrong. The market is completely fine with AI running roughshod all over
Speaker:client data and I did not expect to happen. And
Speaker:so we are having to change our internal policies now to reflect the market
Speaker:reality that actually that's not the case
Speaker:anymore. The finance industry is pretty wild
Speaker:west right now with AI. Why?
Speaker:Well, hello and welcome back to Data Driven the podcast. We explore the emerging industry
Speaker:of and field of artificial intelligence, data science all back in
Speaker:Dubai. Data engineering, however, my
Speaker:favorite is data engineer in the world is dealing with
Speaker:a dental appointment and he apparently has
Speaker:double the amount of front tooth teeth now that he did this morning. So that's
Speaker:was the message. So I'm like oh dear God. But fortunately Candace was
Speaker:ready to jump on in. You may recognize Candace from our two
Speaker:other podcasts, Impact Quantum and Women in Quantum. So welcome
Speaker:to the show, Candace. Thank you, thank you. Glad to be here. Awesome.
Speaker:So today we have someone I know we've been trying to get on the show
Speaker:for a while, Daniel Yu, who is a founder and
Speaker:CEO at Finmate AI which is a custom
Speaker:agentic AI for financial advisors and he
Speaker:himself is a former financial advisor. So he definitely has a lot
Speaker:of experience in the fintech and he also spent some time not
Speaker:that far from where I live in Hopkins. And
Speaker:do I see Poolesville, Maryland?
Speaker:Yeah in your link? Awesome. I,
Speaker:I used to, we used to live in Darnestown which is.
Speaker:Oh yeah, yeah, yeah, yeah. That's cool. That's awesome. Yeah, it's always good
Speaker:to see a local, local kid do well. Thank you, thank you for
Speaker:those, for those don't know. Poolesville High School is kind of a big deal around
Speaker:here and one of the. My wife and
Speaker:I were aiming to move to Poolesville at one point. So
Speaker:but we ended up going north. We're up in. We're up closer to Baltimore now,
Speaker:so. But that's awesome, man.
Speaker:That's cool. I was at the second
Speaker:gen of the mag program there. So we were the second year of smacks.
Speaker:Yeah. So by the time I was a senior it became number one in the
Speaker:state. But before that it was kind of a nothing school.
Speaker:Yeah, well, Poolsville. Poolsville also suffered because, well, you know that
Speaker:you would know, you know that there's a ferry there. But that ferry is now
Speaker:shut down. So for those who don't know, I know we kind of go off,
Speaker:we go off rails, we do this. So the D.C. metro
Speaker:area has grown probably way more than it was ever designed to. And they
Speaker:never kept up with the bridges and infrastructure to do it. Imagine that.
Speaker:So one of the big. One of the, one of the ways to get across
Speaker:from Virginia to Maryland used to be the. Called White's Ferry.
Speaker:And it's been around since I guess some guy was started
Speaker:to ferry right after the Civil War. And basically as
Speaker:a cable ferry, there's a cable on the Potomac and it's only like what, 200ft
Speaker:and you just drive your car on it, a motor pulls
Speaker:you across and then now you're in Northern Virginia, which
Speaker:was a much more pleasant way sometimes to get to say
Speaker:Ashburn or Loudoun county or Dulles Airport
Speaker:from where we used to live than it is. But there is some drama.
Speaker:A long term 50, 20 to 30 year legal case
Speaker:had finally come to pass and the ferry shut down. And
Speaker:it's kind of been a disaster actually. But I know a lot of businesses in
Speaker:Poolesville benefited from all the traffic that would go through. Because if you didn't want
Speaker:to spend all your time on the American Legion Bridge
Speaker:with 100,000 of your closest friends, you would at least have the option of
Speaker:taking the ferry. Yeah. Long winded way of saying welcome to the
Speaker:show. It's cool to see somebody from Maryland do well.
Speaker:So you obviously have a background in
Speaker:financial finance. What made you get into AI and
Speaker:kind of the startup founder role.
Speaker:You've done that a while ago. Right. So
Speaker:he hip thing to do. Right. In:Speaker:in:Speaker:you make the move when you did? Well, I went to Cal
Speaker:Berkeley and we have our incubator
Speaker:at Cal and everyone that I know kind
Speaker:of has one leg in tech. Right. One foot in tech. Even when I
Speaker:was Doing wealth management. All of my clients were tech people, generally speaking.
Speaker:All of my mentors post graduation were all startup
Speaker:founders. And I actually been told for a long time to
Speaker:quit finance and do startups already. And I resisted for a long
Speaker:time because finance was stable. And then post TD
Speaker:acquisition of Schwab. So yeah, might be a good time to try
Speaker:it out. So that's when I hopped over
Speaker:those, those acquisitions that you get in finance are very, can be very
Speaker:unpleasant. I was, I was there. Well, this is probably before
Speaker:your time. I was there at Banker's Trust when they got bought by Deutsche bank
Speaker:and that was an interesting experience to say the least.
Speaker:But yeah, so finance is a fun field to be in until you get
Speaker:acquired and then it becomes not as much fun.
Speaker:So. And obviously I guess given that you're in the Bay Area, right, like everybody
Speaker:and their, everybody and their dog now is into
Speaker:AI. So
Speaker:what exactly does, what problem does finmate solve? Like what, what,
Speaker:what made you look at that, the problem space and say I can do
Speaker:this better than what people are currently doing? Well, when we first
Speaker:BitMate AI, this was back in:Speaker:there were no AI note takers for advisors. There were the generic AI
Speaker:note takers out there. But again this was in the era of GPT 2.0. So
Speaker:the context windows are very, very small. The outputs
Speaker:on these notetakers are not very detailed and suitable for the advisor's
Speaker:requirements. And so we came up with some post processing tricks to
Speaker:basically extend out the token limit to
Speaker:actually get good details on the notes. And then six months later
Speaker:a couple folks copying us came out and then now there's 30 of us
Speaker:out there. And so we made the announcement about six months ago. Hey, we think
Speaker:note taking is a bit of a commodity at this point. So we
Speaker:drastically cut costs and then moved to Hntki
Speaker:development as well as obviously with the speed of development
Speaker:increased by AI coding, we're now starting to release a
Speaker:lot more point solutions and so we'll be releasing like a scheduler
Speaker:to go on top, basically taking our learnings from some of the custom
Speaker:builds and commodifying a lot more things.
Speaker:Interesting. So what is the big play for agentic
Speaker:AI? Well, agentic AI is a very loaded word. A lot of people have
Speaker:different opinions of it. So for the, for the interest of this
Speaker:conversation, how would you define an agentic AI system?
Speaker:Put simply, just an AI that is given access to complete
Speaker:tasks. I'm currently just viewing it as like a junior
Speaker:employee potentially. Right. It does a Task or two.
Speaker:I think if you. Obviously there's people that just give it full
Speaker:access to everything and then just let it run. And I found that that's not
Speaker:really stable or consistent enough in a business context, business
Speaker:operations context in particular. And so we're still
Speaker:giving it hard parameters and, you know, hard inputs,
Speaker:because I don't think it's quite there yet. But it can do a lot
Speaker:of menial operational tasks that I think can be automated away.
Speaker:So I'm doing it more as Zapier plus than anything. Okay.
Speaker:So for those who don't know, Zapier is a very common
Speaker:automation tool that can kind of. Kind of like N8N kind of
Speaker:sort of. Yeah, yeah. It's the previous version of N8N. To be
Speaker:fair, Zapier is coming up with, you know, doing their own version of AI
Speaker:Pipeline. And I, and I was rude because I cut off. Candace, I'm
Speaker:sorry. No, no, no, no worries. It's all good. So you talked about like, the,
Speaker:the, the repetitive tasks, the
Speaker:menial tasks that the agentic AI can do. So what
Speaker:is. Is still too sensitive to fully automate
Speaker:in this kind of. In the sector that you're
Speaker:working in. Yeah. So I'll give an example from a few
Speaker:months ago. It's, you know, when you're filling out paperwork,
Speaker:let's say, and you're filing things. Right. Account opening forms and things like
Speaker:that. Different custodians have different forms. And so one layer you can do it
Speaker:is you have all of the client information and you just tell the AI, fill
Speaker:out this form. Nowadays it does look a lot better, but back
Speaker:even a couple months ago, you had to be a lot more specific and
Speaker:field put the form
Speaker:inputs into the AI so that it would recognize it
Speaker:properly. It's just giving it a lot
Speaker:more context for specific tasks as opposed to just
Speaker:assuming you can do a whole class of tasks by itself.
Speaker:Interesting. So you have to give it real guardrails and not
Speaker:guardrails, but kind of direction. Correct. Yeah. And
Speaker:it's getting faster and faster and better and better. And so
Speaker:the breadth of which you can kind of entrust it is definitely growing month
Speaker:by month. But there's still areas where we're testing and we're finding like
Speaker:it's a matter of what is an acceptable fit of the rate. Right.
Speaker:And you can kind of modify how detailed the
Speaker:instructions are based on what you're okay with.
Speaker:So you're selling this to your. Okay. To your customers.
Speaker:I'm just trying to kind of think about this A little bit. And then your
Speaker:customers are using it for themselves
Speaker:and on their own clients. Correct,
Speaker:correct. Most of it is for internal operations actually.
Speaker:Yeah, sorry, say that again. Most of it is for
Speaker:internal operations and so these, our clients are basically using
Speaker:this to kind of automate away internal tasks. Obviously that supports
Speaker:their client relations and
Speaker:paperwork and things like that, but the clients generally don't directly see it.
Speaker:Okay. Do you think that changes the relationship at all
Speaker:between the. Between the
Speaker:client and their advisor,
Speaker:our tool? Not particularly, although we
Speaker:are releasing basically
Speaker:on our Notetaker platform. Obviously this is where we're presenting a lot of our point
Speaker:solution developments as opposed to the custom agentic AI development.
Speaker:We'll be releasing basically a birthday tracker, anniversary
Speaker:tracker that'll let you then generate emails based
Speaker:on the CRM context of it. I think AI can
Speaker:help help basically have advisors
Speaker:be in more points of contact with the client and. Or because it takes less
Speaker:lift to be able to make these touch points. And so in
Speaker:that sense I think it enhances a bit. But for the most part on the
Speaker:agentic side, most of it is the background operation stuff. So maybe
Speaker:they'll see turnaround times and support times be a little faster. But beyond that, I
Speaker:don't think it changes the tuition differently.
Speaker:So finance is obviously a very heavily regulated industry.
Speaker:What does that look like? Because you're trying to push the cutting edge.
Speaker:Yeah, that's got to be both exciting and
Speaker:absolutely terrifying and possibly very expensive.
Speaker:You know, I'm actually surprised at the industry,
Speaker:how it responded. So again like you're mentioning back in 23 when we
Speaker:were the first people should kind of try to broach in this space.
Speaker:My background in the industry told me that hey, this is a very derivative industry.
Speaker:You know, they don't like to take risks, they don't want to expose data. And
Speaker:so initially we had our data policy of we don't pull financial data, we only
Speaker:push data into CRMs. And then all of our competitors who had tech backgrounds came
Speaker:in and because of their tech backgrounds it's all data is good. So they started
Speaker:pulling everything and I thought that hey, the market
Speaker:wouldn't like that. I was very, very wrong. The market is completely
Speaker:playing with AI running Russia all over client data. And I did
Speaker:not expect to happen. And so we are having to change our
Speaker:internal policies now to reflect the market reality that actually
Speaker:that's not the case anymore. Finance industry is pretty
Speaker:wild west right now with AI. Really?
Speaker:Yeah, I'm surprised. I guess it's all fun and games.
Speaker:It's all fun and games till somebody loses money, right?
Speaker:Until FINRA decides to find somebody. But until then,
Speaker:I made the play. We're like, hey, we're going to limit certain features because that
Speaker:requires us to pull all the data in and copy over to our system, things
Speaker:like that. And yeah, no, people just don't care
Speaker:anymore. There are some large corporations that are
Speaker:building stuff in house because of their concerns and those companies definitely exist,
Speaker:but by and large it seems like they don't actually care right now.
Speaker:Wow, that boggles my mind. Yeah, it
Speaker:boggled mine too. And so we were a little late for the punch and transitioning
Speaker:over to this new free for all data environment. But you know,
Speaker:market has spoken.
Speaker:So what where do you
Speaker:do? Because one of the things I've noticed in my day job is that
Speaker:the financial services companies, the larger ones, prefer to
Speaker:run their AI workloads for all of those data reasons
Speaker:on prem in their own data centers and metal that they control.
Speaker:Is that something that one, that you've seen widely and two, is that something
Speaker:that you, you support or is it, you know, the
Speaker:cloud? And you know, obviously not everyone's going to have
Speaker:access to those types of resources. Yeah, there's three layers,
Speaker:right. So there's some companies out there that were like
Speaker:oh no, we have to build it all in house because we don't trust anyone
Speaker:else. So there's definitely those groups out there and when
Speaker:I talk to those kind of big brand name kind of bank
Speaker:associated financial advisory firms,
Speaker:they've interviewed not just like the industry specific note takers like ours, they've also
Speaker:interviewed all the generic ones as well. And they decided hey, none of this fits
Speaker:our data criteria. So we're going to build it in house. Some are okay
Speaker:with cloud, we do offer on prem for the custom agentic
Speaker:development side and we are in certain talks with some companies
Speaker:to basically white label Arnotaker for their platforms as well.
Speaker:And so it's been a mixed bag and there's
Speaker:just not been any consistent reaction so far.
Speaker:Interesting. Yeah. So if an AI
Speaker:agent could proactively surface
Speaker:opportunities or risks before
Speaker:you notice them, how would that change
Speaker:the way you make your
Speaker:decisions? Yeah, that's also
Speaker:been kind of standardized right now as well in this space, in
Speaker:the advisory AI space, some people would call
Speaker:it like next best action. Right. We kind of incorporated
Speaker:into our morning digestion where
Speaker:obviously it depends garbage in, garbage out, it depends on if the advisor is updating
Speaker:their CRM properly with the proper opportunities,
Speaker:opportunity sizes and things like that. But it can Check
Speaker:into, hey, here's some outstanding activities, here's some outside business, or
Speaker:here is a contact that you haven't talked to in X number of time
Speaker:and they're considered an A tier client. The
Speaker:AI can then surface these things and frankly speaking, that doesn't really require
Speaker:that much AI Really. A lot of it's just programmatics. Right.
Speaker:You put in the filter parameters and then set
Speaker:it on a cron job timer. And then the system
Speaker:just lets each advisor know, hey, here's probably what you should be looking at.
Speaker:And so actually, funny thing is, as we're developing, realizing
Speaker:this actually doesn't need that much AI. And so
Speaker:yeah, we're programmatically building kind of the next best engine
Speaker:instead. Because no actual need for AI in this case. Yeah.
Speaker:So what would that mean specifically for you? So like
Speaker:a well behaved AI agent, What would that look like in your world?
Speaker:What boundaries would it need to respect
Speaker:to feel aligned with your practice? Yeah, so
Speaker:the design parameter basically is
Speaker:anything that is auditable.
Speaker:Anytime an AI agent touches an auditable system before it actually
Speaker:makes changes to that auditable system, there needs to be given the loops there
Speaker:every time, let's say for the note taker side, the AI takes the
Speaker:notes, presents the notes to the advisor before it gets pushed into the
Speaker:CRM, which then it is an auditable client
Speaker:log. The human needs to verify that, hey, this is correct, and then
Speaker:proactively pushing it. Right. Same thing for like emails. Right. Any client communication
Speaker:is auditable. Right. And so before a communication actually,
Speaker:or an email actually goes out to the client, the agent can save it as
Speaker:a draft, let the advisor know, hey, this is in your draft folder. If you
Speaker:approve it, then you can send it. Right. And so there's no full proactive end
Speaker:to end in any kind of auditable system.
Speaker:Okay, interesting. How did, how was the,
Speaker:you know, with all the fear about white collar jobs going away?
Speaker:Sure. How, how do people
Speaker:respond to this tool? Right? I mean, is, do they see
Speaker:that as an augment, you know, an augmenting tool. Right. You know,
Speaker:I'm trying to think of a good example, Candace, but I can't think of one.
Speaker:The one I always go back to is in the Aliens movie where
Speaker:RIPLEY had the, the giant exo suit, Right. Where
Speaker:she could pick up like stuff that normal or fight the alien queen.
Speaker:Spoiler, sorry, Movies
Speaker:been out since:Speaker:ship had sailed decades ago. But, but I mean,
Speaker:I mean it didn't replace her per Se but because she was using that
Speaker:mechanic mech suit, she was able to do more.
Speaker:That's how I see AI. It's really an augmentation. But not everyone
Speaker:is, dare I say, as enlightened as me or
Speaker:humble, of course. And so
Speaker:like how is. Because I know financial,
Speaker:the financial world is filled with characters, that's for sure.
Speaker:Yes. What's the general zeitgeist? Obviously you're
Speaker:going to have individuals that are going to be all in on this. There's going
Speaker:to be ones who are very not
Speaker:into this. Like what's the gem where, where's the curve fall?
Speaker:I think for advisors it's still augmentative. Right.
Speaker:Because at the end of the day someone is licensed, meaning someone's taking on the
Speaker:liability risk. Right, right, right. So that's one side of things.
Speaker:It's like I think you'll find this in like the medical field and the legal
Speaker:field as well. Right. There's a license for these things because someone needs to be
Speaker:able to get sued. Right. And the AI is probably
Speaker:not liable. Right. And so that's one layer. The other layer
Speaker:is frankly speaking, if you wanted
Speaker:a robot to do it, you could already have a robot do it. I mean
Speaker:we have robo investors for a reason. Right. So that ship has already kind
Speaker:of sailed as well. And so people that don't really care about not having a
Speaker:human already cannot have a human. Right. So the only people with
Speaker:actual human advisors are people that want a human looking after their stuff.
Speaker:So I think that's not too much of concern. I think the only area of
Speaker:concern potentially would, would be for the pipeline.
Speaker:Right. The assistant associate to
Speaker:the wiser pipeline where
Speaker:because a lot of these operational stuff is just getting automated away,
Speaker:some of the juniors that might in previous generations have a foot
Speaker:into the industry by helping an advisor do their tasks, that
Speaker:pathway is not closed. Right. And so I think there might be some concern there
Speaker:with that pipeline much in
Speaker:the same way as like software engineers. Right. There's no one hiring any juniors. What
Speaker:happens in 10 years when those juniors are supposed to be mid
Speaker:tier seniors but they don't exist because they never got hired as
Speaker:juniors. Right. And so I think there's some concern around that. But for the
Speaker:advisors themselves, I don't think any of them really are concerned.
Speaker:Yeah, I mean that makes sense. Right. And that's why you have a lot of
Speaker:mid level and senior developer types that are not that
Speaker:concerned. But you're right, like are we shutting off the pipeline that
Speaker:we're going to Pay for this a decade or two down the road
Speaker:because as people choose to retire, et cetera,
Speaker:et cetera. Like we're not going to have, we're not going to have that
Speaker:backfill of talent that we've always had. Speaking of the
Speaker:software industry, right. Like that is. We won't
Speaker:know it's a problem until it's too late. I suspect it's probably the same
Speaker:in the finance realm. I mean to be fair, when
Speaker:we look at the finance industry and the client base, right. I can generally
Speaker:divide into four buckets, more or less. Right. So you have
Speaker:ultra high net worth, high net worth, mass affluent and then the rest, right.
Speaker:The rest generally don't have financial advisors right now anywhere. And if they do,
Speaker:you know, they're probably using robo advisors. Matt Affluent also, same thing,
Speaker:usually are self directed or using robos. If they have
Speaker:advisor, they're one of like 800 clients. The advisor servicing.
Speaker:Because mass affluent, they're below a million in investable assets,
Speaker:right. So the advisor is not really making any money. You get to the high
Speaker:net worth, 1mil to 10mil assets invest,
Speaker:that's not very complicated to deal with, to be honest. And so there's no real
Speaker:skill set needed to be an advisor. Speaking as a former
Speaker:advisor myself, just to be clear, I'm not
Speaker:dissing people. It's not, it's not intellectually
Speaker:that rigorous, right. It's like you see one case in a high net worth
Speaker:individual, it's the same thing. It's not that complicated. And so
Speaker:I don't think that human capital training pipeline is an
Speaker:issue, at least in this industry because you
Speaker:can train someone for like a year maybe kind of just shadowing how you manage
Speaker:your book of business and then they should be able to pick it up, no
Speaker:problem the next year. You know, we have plenty of people coming into the industry
Speaker:after spending 30 years in some other industry. So I don't think that's concern. I
Speaker:think the only area of real concern would be the ultra high net worth individuals.
Speaker:10, 20, 30 million plus investable assets. That is very complicated
Speaker:because all these dates and taxes and all the regulations, but that needs to
Speaker:be continually kept up with, right? And so potentially a
Speaker:concern there. But for the vast majority of industry I just don't think the human
Speaker:capital is going to be a problem because the real
Speaker:differentiator I think in the industry is can you generate a book of
Speaker:business or not? Right. Can you get people to give you money to manage? If
Speaker:yes, great, you're off and running. If no,
Speaker:that's not an intellectual issue. That's a human issue. Right.
Speaker:Sales issue. Yeah. Kim's
Speaker:fascinated by this. Sorry. No, no, no, don't. Can we go back to the
Speaker:idea of the next best action? I kind of.
Speaker:I don't know, it's kind of sitting with it. And I'm
Speaker:thinking about the balance between
Speaker:the AI recommends. The next best action
Speaker:is that guidance versus intrusion.
Speaker:I'm not really certain how it would be intrusive because again, all of the system
Speaker:that we're setting up, the AI is not proactively reaching out directly to clients.
Speaker:It's surfacing up opportunities for the advisor. This is a human in a loop step
Speaker:that I think people are starting to talk about a lot more in kind of
Speaker:AI agent design. And so
Speaker:the advisor ultimately picks. Yes, no. Yes, no. Right. Like,
Speaker:here's a client anniversary coming up here is the client birthday coming up here is.
Speaker:Oh, you know, in your previous meeting with your client, he
Speaker:mentioned that his daughter had a software ball game that you can
Speaker:maybe write an email and ask about. Right. And they can generate these
Speaker:emails for the advisor. Right. Like, hey, happy birthday, you
Speaker:know, appreciate your part of us. Right. And then answer something that they mentioned
Speaker:that's part of their note log. Right. I mean, could.
Speaker:Could the advisor do that himself? Yeah, probably take a lot more
Speaker:time because he has to read through and. Right. And so I think it's just
Speaker:kind of shortens that gap. But then ultimately, if the advisor doesn't want to send
Speaker:the email, then the advisor just doesn't send that email. Okay. So like, because
Speaker:you have the human in the loop and let's. You're given a
Speaker:recommendation, then the human in the loop can choose to ignore it.
Speaker:Yeah, okay. Yeah, yeah. The other thing that, you know, some firms were talking
Speaker:to us about was they have. If they do like holistic
Speaker:planning, right. There's different financial areas. You have insurance, you have, you
Speaker:know, estate planning, you have all of these other areas, like a
Speaker:checklist, per se. Right. And then they wanted the AI to kind of go through
Speaker:the client log and see, did the advisor talk to the client, each client
Speaker:about all of these, let's say eight topics. And if they didn't,
Speaker:maybe the advisor before, or maybe the agent before the advisor's next meeting
Speaker:with that specific client would say, hey, you didn't talk about XYZ topics.
Speaker:Consider bringing it up. And then if the advisor tells the AI, oh,
Speaker:they're actually not interested, then it's like, okay, great, check it off. And then
Speaker:don't need to worry about that in the future. Okay. Yeah,
Speaker:that's very. Yeah, it's an assistant. Yeah, yeah. I mean, I mean,
Speaker:but I mean you're right. In, in, in old days
Speaker:of old, like you would have a secretary or like an assistant that would do
Speaker:this right. For you and be like kind of do this. But no one,
Speaker:unless you're very. Unless you're in the corner office, no one gets an admin of
Speaker:their own anymore. Right, Correct. Yeah. So this is kind of like I,
Speaker:I was talking to somebody about this the other day. It's kind of like the,
Speaker:I don't want to say the Uber vacation because that's not really the right word.
Speaker:But the whole idea of like with Uber, Lyft, etc, you, you
Speaker:get a private driver. Sure. Right.
Speaker:Days gone by, only the very wealthy had private drivers.
Speaker:Right? Yeah, right, right. Like a
Speaker:commodification, like so, so now anyone really with an Uber account
Speaker:and you know, can have a private driver. Right? Yeah.
Speaker:You know, when I go on business trips, 9 times out of 10 I'm not
Speaker:going to rent a car anymore because rent a car is a pain when I
Speaker:can just, you know, call up. Well, actually, when I was last in the Bay
Speaker:Area, I rode Waymo a couple of times. That's great. Yeah, that
Speaker:was an interesting experience
Speaker:I got. It was. The scary part was when it couldn't make a
Speaker:left turn. So I kept going. I went around the Moscone center
Speaker:like three times because of traffic. And at some point I'm like, I got
Speaker:to hit the help button and you know, eject.
Speaker:But they're testing now. Yeah, yeah.
Speaker:So I mean, but it's one of those things where I think AI is going
Speaker:to give the masses kind of an experience or
Speaker:concierge level services that ordinarily would have been
Speaker:reserved for, you know, the very well off. Oh, absolutely.
Speaker:Yeah. Whether it's your own private secretary. I'm sorry,
Speaker:no, it's not even private person. Right. But even
Speaker:for. It's like commodifying skill sets. Right. This is the concern of a lot of
Speaker:like engineers is software engineering used to be a very
Speaker:lucrative position even for entry level. But now that's been
Speaker:commodified way and we're seeing it internally as well. We're
Speaker:using a lot more AI coding than we did a year ago and that's allowed
Speaker:us to with a very small team. We haven't done any fundraising. We're now competing
Speaker:with people that have fundraised $100 million plus
Speaker:it's allowing us to compete with them. Because
Speaker:we are an AI first company. We do all our development through AI now. And
Speaker:so that's letting us develop all these software tools that would have previously taken years
Speaker:for people to build. No, I mean, it's true.
Speaker:Like, I'll do a little commercial for what Candace and I are working on,
Speaker:right? When you have three podcasts, you start realizing that there's
Speaker:things that can be automated away, right? And you know,
Speaker:on my whiteboard behind me, I would always have like, you know, notes or
Speaker:back of the napkin or whatever on software to build to make things easier.
Speaker:And it just, nine times out of 10, those would not be built.
Speaker:Right? But now with AI, it's just a matter of like, right now I have
Speaker:an audio conversion tool being vibe
Speaker:coded in the background. You know, it's been
Speaker:working on it all day. And it's funny how quickly we adjust to it. First
Speaker:it went from, wow, look at what this could do to oh, my God, it's
Speaker:taken like 40 minutes. What's going on? We're so impatient.
Speaker:It's ridiculous. But I mean, in the past, this is something that, like, you know,
Speaker:I'd be like, well, you know, I have this idea, then I'll sit down, then
Speaker:the kids will need to do something, and then, you know, like, just life gets
Speaker:in the way. But you're. I mean, to your point, like, I.
Speaker:Every one of us has access to a junior
Speaker:level developer, right? And if you use other tools, whether you
Speaker:string together agents, whether it's OpenClaw or,
Speaker:you know, Squad or whatever, the flavor
Speaker:of the day is, you potentially have an entire team
Speaker:of junior level people, right, that can kind of do stuff.
Speaker:And then it's incumbent on you as the manager, engineering manager, to make sure
Speaker:that it's being built correctly. Speaking of which,
Speaker:one of the things I was surprised by actually is as we started offering
Speaker:these custom agent AI developments, we started running
Speaker:the competition from dev teams from overseas.
Speaker:So as much as we think that, oh, hey, like, prices have gone down here,
Speaker:apps have exponentially gone down kind of in overseas, you know, code
Speaker:shops, software development shops. And so, yeah,
Speaker:it's been looking more and more like a race at the bottom
Speaker:in terms of development cost. Because even. Because the thing to
Speaker:do previously, right, if American engineers were too expensive, you'd go
Speaker:overseas, Ukraine, India, wherever, Pakistan, and try to hire
Speaker:engineers. But know, we're like, okay, well, with AI development,
Speaker:we can get a lot more productivity out of American engineers. But then the same
Speaker:thing's happening with overseas talent as well. So I don't know, the quality
Speaker:still. Right. I think potentially we're, you know, stacking
Speaker:spaghetti code on spaghetti code. All right. Because I think
Speaker:overseas engineering has been known to not be architected
Speaker:properly for scalability. And then the concern then is if
Speaker:the folks that are not really focused on architecture are also vibe
Speaker:coding on top of it. Right, right, right. There are scalability
Speaker:concerns down the road, but you know, for some small projects, maybe that's not a
Speaker:concern. Right, so. Exactly right. Like, and I think that the
Speaker:smart, the smart play is to, to take all the low risk stuff.
Speaker:Yeah. And bump it out to AI, even AI
Speaker:with. And even, even if the engineering folks overseas
Speaker:are, you know, on power, on parity with, you know, the
Speaker:North American developers. Right. There's just certain cultural assumptions that
Speaker:you have in being here. Like I remember when I worked at this
Speaker:one company and they, they were all excited because they were,
Speaker:they were basically. India had become too expensive, so they out
Speaker:offshored their stuff to China. But it was all about car insurance.
Speaker:And the whole notion of car insurance and legal liability
Speaker:and how litigious we are here in the States just did not compare
Speaker:compute to them. Right. It had nothing to do with like their capabilities
Speaker:as engineers. It's just they did not, they really lacked the cultural
Speaker:context. I mean, this is, this is going back a ways, I think, I think
Speaker:this would have been:Speaker:n China was only legalized in:Speaker:like so like the whole notion of, you know, even though people had private
Speaker:property, but like the whole notion of it of like, wait a minute, you can
Speaker:get sued. What does that mean? Like, well, you know,
Speaker:there's just so much context that if
Speaker:you, if your butt is in a seat in North America, you
Speaker:do have a lot of understanding of that. Whereas whether you
Speaker:were born overseas or, or, or born here, like, you just have that understanding. Whereas,
Speaker:like if someone has never left their home country, they may not
Speaker:know. Right. You know? Yeah,
Speaker:So I always thought that was interesting. That always fascinated me.
Speaker:And then here we are with AI, Right. Talking tech. Right. Like we're talking about
Speaker:not just prompt engineering, but context engineering as a
Speaker:real interesting different way to look at it. Right. Because an
Speaker:AI is going to also may not have all the context, particularly
Speaker:in a specialized space like finance. Right. And you mentioned
Speaker:it too. Like you, you did a lot of early on in
Speaker:2023, which is like stone age here. Right?
Speaker:Frankly, yes. Yes, it was pretty bad. Yeah, well, yeah.
Speaker:And you know, it's funny because like, you look back and you're like, you know,
Speaker:big bang moment for this was:Speaker:November. I remember it because my first experience with ChatGPT
Speaker:was I. I was at the Vegas
Speaker:airport leaving Reinvention. And I had actually,
Speaker:this was the year I left Microsoft. Right. So like, for me to go to
Speaker:reinvent at all was like heresy. And the fact that I was presenting,
Speaker:working for another company and using a MacBook to do it was just
Speaker:completely the inversion of my world, you know, 10 months prior.
Speaker:And then I'm at the airport and I'm like, all right, I keep hearing about
Speaker:this, but let's see what it is. And I can actually have not a
Speaker:coherent conversation, but a pretty decent conversation. Way
Speaker:better than the old techniques of natural language processing.
Speaker:But again, you look back at it now, it's like, oh, how quaint. Right? And
Speaker:that was only, I mean, four years ago,
Speaker:three and a half years ago. It's really
Speaker:amazing how quickly our expectations adapt. Yeah. Kick can
Speaker:go into college freshman year, it's like, I'm going to major in computer science. And
Speaker:by the time he meets, it's like, oh, wait, there's nothing available.
Speaker:There's nothing there for me to do. Right. Yeah. It's kind of nuts. Yeah.
Speaker:I actually have a kid who is, he's a
Speaker:sophomore in high school and. Oh, wow. He,
Speaker:you know, he was, he was an AP Computer sciences, things like that.
Speaker:And. And then he opted to not do like the second
Speaker:course for computer science. Right. And I was like, why'd
Speaker:you not do that? I was like one, I was kind of upset he didn't
Speaker:talk to me. But Candace tells me that's very common for teenage boys not to
Speaker:just talk at all, which is true. And
Speaker:so I asked him, I was like, why didn't you not go with.
Speaker:Yeah, because the teacher called us like, you know, he's one of our best students.
Speaker:I get the dad. I get the dad, Max. Right? And boast.
Speaker:But. And, and then I asked him, I was like, what's going on here? And
Speaker:then he goes, I want to take physics instead or so AP physics instead. And
Speaker:I'm like, I can't argue with that. You know, like,
Speaker:it's not like you just didn't want to do anything, it's just.
Speaker:But I think that, no, you're right. Like within a four year time span,
Speaker:it's very risky. You go into college and you expect to
Speaker:make. I mean, people don't look at colleges, that
Speaker:people should look at college as a financial transaction.
Speaker:Right. They ought to. Will they? I don't know. But like
Speaker:if you're gonna drop, I don't know, let's say
Speaker:$200,000. Right. On a college education, which is
Speaker:very easy to do. Yeah. You should at least
Speaker:be making at least a hundred thousand dollars a
Speaker:year obviously, because you're not going to keep all that money. But you, you know,
Speaker:you can see the end of the road for when you're going to pay that
Speaker:off. Right? And I just
Speaker:can't imagine. No, that's not happening. Except
Speaker:for a very few and it's not when they come out of college
Speaker:because you're not going to get that at college. You've got to go get the
Speaker:masters, go to B school, you know, it
Speaker:depends whatever it is. Right, like. Yeah, like I said
Speaker:though. Yeah. No, I'm sorry. Okay, but like you said,
Speaker:go ahead, we do this all the time. No, but
Speaker:it's not uncommon for if you're at a really good computer science
Speaker:program and you get into a really good big tech, you could get that. But
Speaker:you're right, it's not a guarantee.
Speaker:Sorry Candace. No, I should say. Did you hear, I think it was yesterday that
Speaker:Brown decided that they're going to be a 100 grand nugget now
Speaker:starting next year. What's that, like a year? Uh
Speaker:huh. 100 grand a year. Huh. So
Speaker:400 if you do the whole four year thing. My
Speaker:God, that's, that's a nugget to choke on.
Speaker:I mean, yes. Oh my God, I can't imagine
Speaker:that. Like, yeah, that's a bad investment.
Speaker:I mean overall, yeah. I mean, no knock on Brown. But like think
Speaker:about the money you have to make getting out of that. Right. Like, and you're
Speaker:right, you're right, Candace, you're not going to walk out the door with a six
Speaker:figure salary. It can happen, but it's not common. But at
Speaker:least if you go, I mean, wow,
Speaker:I mean, maybe they're gonna teach you really good
Speaker:discipline on entrepreneurship because that's the only
Speaker:way. Or it's just gonna be trust fund kids. I mean, that's really, I mean,
Speaker:right? Realistically, yes, because entrepreneurship. Right. I mean, you know
Speaker:startups, 99% of startups fail. Right. So that's not really
Speaker:a viable stable option for most people.
Speaker:Like man, I can't imagine brand name
Speaker:schools like computer science. Like I will say if you're
Speaker:good at coding, you're still going to get a good job. Right. Because. Right.
Speaker:It's, it's very evident that AI still needs
Speaker:a lot of importing. And if you're a talented engineer, you're a talented engineer.
Speaker:But because of the prevailing wisdom of the past three years,
Speaker:has been, past six years, let's say, has been just go get a CS degree.
Speaker:I think a lot of people that are just kind of phoning it in, hoping
Speaker:for an easy cash out are the ones that are struggling right now. Yeah,
Speaker:no, I think you're right. I think the whole Learn to code movement,
Speaker:really kind of started early:Speaker:was, you know, Learn to code will raise you and your
Speaker:family up from poverty into, you know, the, the good life.
Speaker:Yeah, I should have paid attention to that back when I was in middle school.
Speaker:You know,
Speaker:I mean I, when I, when I, I'm old enough that, you know, my
Speaker:first computer was a Commodore 64. And you
Speaker:know, when I got it, I originally wanted it to play games because it was
Speaker:a, it was, it was, it was a good gaming
Speaker:rig at the time. Yeah. And I remember after, you know,
Speaker:we grew up kind of poor and I remember after buying the computer I would
Speaker:ask my parents like, hey, I want to get this game. They're like, how much
Speaker:is it? And they're like, my mom laughed at me and she goes, are you
Speaker:kidding? And she's like, well, why don't you write your own games?
Speaker:And much to their credit actually for other reasons. I have it
Speaker:on my Desk. Every Commodore 64 shipped with one of these,
Speaker:which is basically. And kids, this is before
Speaker:Google, before even Yahoo was a thing. Before aol,
Speaker:before aol. Aol I think existed. But you, it was not
Speaker:everywhere. But yeah, just like military Internet. Internet.
Speaker:Yeah, like it was not. Yeah, and, but like I
Speaker:would read it and like in, in one of these chapters there was a whole
Speaker:thing on how to do animation. So like I was very much self
Speaker:taught, I went to college, I had to convince my parents that computer
Speaker:science was a valid career path because they were like, you know,
Speaker:because in those days it was doctor, lawyer, engineer. Right. And
Speaker:then if I wanted to get. Yeah, right, right, right. And my, my
Speaker:dad had a saying like, you know, don't get a BS degree. Like as in.
Speaker:Right, right, right, right. And like if you do that
Speaker:then, you know, because we're not, we're not going to help you pay for it.
Speaker:We're not going to co. Sign loans. Like they're like, if you want to do
Speaker:that, like, you know, those are my options. So I had to convince my folks
Speaker:that, you know, not only was it a viable career path,
Speaker:but like computer Science was a viable engineering discipline.
Speaker:I know there's some. There's debate about that, you know,
Speaker:but. But, you know, but I remember, and this is way back before
Speaker:there was dice.com kids or LinkedIn jobs. So I had
Speaker:to, like, bring. When they visited me at school, I had to show them, like,
Speaker:the Sunday New York Times, which had the job postings, and it was like this
Speaker:thick of, like, the paper was on Sundays was about this thick.
Speaker:Candace grew up in Newark. She knows what I'm talking about. And it was the
Speaker:best bargain because it was only like, a dollar. So you had, like, reading for
Speaker:the entire week. But the job section on Sundays was, like, this thick. And
Speaker:about half of it at this point in the early 90s was
Speaker:computer jobs on Wall Street. Right, right.
Speaker:Typing. Yeah. I mean, if we're going to reminisce again. So I
Speaker:went to Clemente as well. Okay, I know Clemente.
Speaker:Yeah. I was second year for this program at Clemente as well.
Speaker:And so, you know, we're doing True Basic. You know, we're doing WebDef or
Speaker:Notepad. Right. Our animation was like
Speaker:marquee tagging. Right. And yeah, this was
Speaker:like, when we were, like, learning about different search engines. Google was not the major
Speaker:player at the time. It was like altavista, Ask Jeeves. And,
Speaker:you know, I hated debugging because the IDEs were not very good
Speaker:back in those days. And I'm like, I hate to buy this code
Speaker:so very much regretting that decision. But, you know, here we are.
Speaker:For those not in the dmv, we call it here. District, Maryland, Virginia,
Speaker:Roberto Clemente. I think he's talking about the middle school, which was one of the
Speaker:original Magnus schools. I think it's still Roberto Clemente in Springville or
Speaker:Springbrook or something like that. It's in German Town. Or
Speaker:Gaithersburg. Gaithersburg. Clemente is in Gaithersburg, and
Speaker:there's another one in Potomac. I think the other
Speaker:one was the og. I think they overflowed, which is
Speaker:why they made Clemente. And so I was a second year to go to that
Speaker:place, Tacoma Park, I think. Right, that's it. It's Tacoma Park.
Speaker:Yeah, Yeah, I remember. Yeah. And then it was Blair into Poolsville. Yeah,
Speaker:yeah. So. So for people who are like, what the hell are they talking about?
Speaker:So if you think of, like, if you look at a DC map, the little
Speaker:top of, like, the little square that's like a diamond, that's where Tacoma
Speaker:park is, more or less. And then Poolesville's Way out to the west,
Speaker:it was really the sticks. Poolsville is interesting because it was like an island. It
Speaker:was a landlocked island because there was like literally,
Speaker:Literally you could drive for like 30 minutes and it's just farms and then all
Speaker:of a sudden. Yeah, I would drive by
Speaker:cornfields and cow farms on my way to school.
Speaker:That's pretty wild. But no, I
Speaker:mean, I mean you're right. So this is interesting. I want to be respectful of
Speaker:your time and things like that. So I want to make sure we land the
Speaker:plane. So where can folks find out more about finmate
Speaker:and what you're up to and you personally?
Speaker:Yeah, so easy way to find us is our website finmate AI
Speaker:f I n m a t e AI. You can follow us on LinkedIn as
Speaker:well. Again, what we're up to is one custom
Speaker:agent AI. If you want some builds that basically fit your
Speaker:existing tech stack. We're exploring a little bit
Speaker:beyond just traditional wealth management. So we're talking to insurance folks as well. Now
Speaker:then, in terms of our platform product itself, we're
Speaker:starting to commoditize a lot of different products so hopefully
Speaker:we'll save everyone a lot of money down the road. That's cool.
Speaker:I think it's very exciting. I thought the way you explained it was
Speaker:fantastic and I'm very interested in
Speaker:finding out more. That's great. Perfect. We're trying to
Speaker:do some mastermind classes as well if you just want to chat about AI
Speaker:and how to think through Agentix. So be able to look after that on our
Speaker:website as well. Oh, very cool, very cool. I do see you have a consulting
Speaker:tab on your website too. I presume that's probably falling now. I think that's cool.
Speaker:I think there's a lot of people that could benefit from learning AI, particularly in
Speaker:the finance space. Right. Yeah, we'll see how
Speaker:that shakes out. Because I'm surprised that they've been so open minded.
Speaker:Now I know that's kind of like stereotyping, but in
Speaker:my experience fintech financial firms do
Speaker:tend to be very much aware of the cutting edge but they're very, also
Speaker:very risk adverse too. So it's always been this weird kind of
Speaker:mix of. I was always lucky because when I was at, when I was at
Speaker:Merrill Lynch I was on the special projects team and those, those guys got
Speaker:all the cool stuff. Right. So like
Speaker:everything but access to where the quants hung out. Like they, they had their
Speaker:own, they had their own floor and stuff like that. Yes, yes.
Speaker:But like folks like Merrill though are big enough that they can do
Speaker:development in house. And so, yeah, yeah. Merrill is one of those exceptions where
Speaker:they were big enough to kind of do their own thing. And I know now
Speaker:they're owned by B of A, which I can't
Speaker:imagine that was. That was a. That was cold
Speaker:water in the face when that happened. But. But, yeah. So cool. I'm
Speaker:excited about this. I always have a start. I started my career in.
Speaker:In finance. I worked for a startup that was in Germany that was. We would
Speaker:call it a fintech company today. Sure. So there's always a soft
Speaker:spot in my heart for this. And anytime you want to come back in the
Speaker:show and you want to show something off, just. Just let me know. Sounds great.
Speaker:Cool. Awesome. And we'll let the outro music play.
